That's why I believe I should be able to order a 6x6 at any time... I appreciate the beauty of 6 beefy, juicy beef patties in one burger.
Just let me order it without having to build it...
___________________________________________________
February 13, 2011 8:35 PM
Sent to In N Out via "contact us"
To Whom It May Concern:
Could you please provide a list of In N Out's in the Fullerton (Southern California) region other than the location off Harbor Blvd.?
What I am looking for is the locations that are willing to serve me bigger than a 4x4 size. I tried to order a 6x6 yesterday at the Harbor Blvd. location in Fullerton and they informed me that "we don't do that here."
Why not? I have seen pictures on the internet where they do three times that amount. The reason I want to be able to order a 6x6 is because two double doubles don't satisfy me.
I finish those two delicious hamburgers and want more, immediately. Instead of going through all that bread I thought to myself "what easier way than ordering a 6x6?"
Not only am I saving the time it takes to put together three separate hamburgers, I am also saving bread that can be used to feed the ducks.
Please kindly let me know what locations I can order a beautiful 6x6 and I will forever be grateful.
Love your burgers and look forward to handling 6 of the best hamburger patties in one burger.
Thank you,
Jon
___________________________________________________
From: Customer Service
Date: Mon, Feb 14, 2011 at 7:12 PM
Subject: Regarding your inquiry at the IN-N-OUT Burger® Web Site.
To: castillo.jon@gmail.com
Dear Mr. Jon Castillo:
Thank you for your e-mail. We recognize customers like you have made us the company we are today, and we sincerely value your comments and interest.
In response to your inquiry, In-N-Out Burger® is firmly committed to maintaining the quality and presentation of the food we serve. It is with this commitment in mind that we have set serving sizes for our burgers, and the largest burger we prepare is a 4x4. However, you are welcomed to order a 4x4 and two cheese patties on the side.
We are sorry for any disappointment and will share your comments with our management team.
Thanks again for taking the time to contact us, and for giving us an opportunity to respond. We hope you will consider giving us the continued privilege of serving you in the future.
Sincerely,
Andrea
Customer Service
___________________________________________________
From: Customer Service
Date: Mon, Feb 14, 2011 at 10:17 PM
Subject: In-N-Out Burger®
To: castillo.jon@gmail.com
Dear Mr. Jon Castillo:
As a follow up to my previous e-mail, I would like to encourage you to order from our "not-so-secret menu." An easier way to order may be to order your delicious 4x4 and a Flying Dutchman. The Flying Dutchman is similar to our Double-Double but does not have a bun or any condiments. It only has two meat patties with two slices of cheese. This is the same suggestion I made earlier, but I thought it may be easier to order by name.
If you are interested in seeing our "not-so-secret menu", please select our "MENU" option from our website and a hyperlink for our "NOT-SO-SECRET MENU" appears near the bottom of the page, on the right-hand side.
If you are unable to access this information, please call our toll free Customer Service line at (800) 786-1000. We would be happy to provide the information.
Thank you again for contacting us and for providing us an opportunity to respond.
Sincerely,
Andrea
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Tue, Feb 15, 2011 at 10:15 AM
subject Re: In-N-Out Burger(R)
Thanks Andrea,
I understand you have a secret menu and I knew of the flying dutchman.
Problem is I have this thing about being scared of the Dutch every since they destroyed my world cup team. Later, I had a Dutch friend key my car for no reason at all. Then when I confronted her about it, she sent her mini-doberman pincher on me.
Anyway, the reason In N Out exists is because people want a quick, delicious meal without having to cook on their own.
Your idea of building my own burger doesnt sound too enticing. Actually, it might work. I think it's called Fuddruckers, where you build your own burger. Funny that I came to that solution all on my own through this reply.
Guess ill tell all my friends about this... so in summary: 1. In N Out is not a build a burger place and wants you to do it on your own by giving you the tools to do so. 2. America is slowly dying.
Sadly yours,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Feb 15, 2011 at 4:00 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.
Dear Mr. Jon Castillo:
Thank you for your e-mail, and for giving us an opportunity to respond.
We respect your feelings and will share your comments with our Executive Management and Company Owners. We hope you will consider allowing us the privilege of serving you in the future.
Sincerely,
Marianne
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Tue, Feb 15, 2011 at 4:16 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.
Thanks, Marianne.
When you present my comments to them can you also include the following links that show how happy customers are when you make bigger than 4x4s?
http://www.badmouth.net/in-n-out-the-20x20/
or
http://la.foodblogging.com/2006/01/20/the-75x75/
I want that happiness.
Hungrily yours,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Feb 15, 2011 at 9:25 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.
Dear Mr. Jon Castillo:
Thank you for your response. We hope you won't hesitate to contact us if we can ever be of assistance in the future.
Sincerely,
Liz
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Mon, Apr 4, 2011 at 6:40 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.
Hi Liz,
I finally got a chance to build my own 6x6!
I've attached pictures of my adventure.
The presentation wasn't too nice when I received the "flying dutchman," but hey, what can we expect from a burger from a ghost ship. Wait, why is it called a flying dutchman? Is it after that Ghost Ship? Maybe that explains how the "flying dutchman" was thrown into the box. I guess the spreading out of the burgers and cheese all over the container is an interpretation of a ship spread across the sea.
Do the ghost pirates haunt In-N-Out locations that are near the ocean? I hope I didn't piss off some ghost pirates by eating a flying dutchman. I saw how they harassed Jack Sparrow, those dudes were scary.
You know, I don't like to disqualify myself from a potential job, but my burger building skills were not too good. I don't think I can do it for In-N-Out... look at the picture, horrid.
Do you think you can send me a new keyboard and camera? After I built the burger my hands were quite greasy... and that was after washing them and cleaning them with bug-off. I had to take pictures to show you and then use my computer to write this.
I have about 4 people in my posse that want the ability to order a 6x6 without having to build it on their own. How many people do you think I need to gather to get it available again?
I ate the 6x6 with relative ease... wish that ease could be associated with ordering on too...
Your Animal-Style Fanatic,
Jon
from Customer Service
to castillo.jon@gmail.com
date Tue, Apr 5, 2011 at 8:45 AM
subject In-N-Out Burger®
Dear Mr. Castillo:
Thank you for your e-mail and for sharing your pictures with us.
We realize that our loyal and dedicated customers, such as yourself, have helped to make us the Company we are today and we are very sorry for any disappointment. Because we are firmly committed to maintaining the quality and presentation of the food we serve to our customers, we now have set serving sizes for our burgers, and the largest burger we will prepare is a 4x4.
Although we have no plans to change our menu, we are happy to share your comments with our management team.
Thanks again for taking the time to contact us.
Sincerely,
Heather I.
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Tue, Apr 5, 2011 at 9:53 AM
subject Re: In-N-Out Burger(R)
Thanks Heather,
I understand the presentation part. Like I said, when I created my own it didn't look pretty.
But why did the Flying Dutchman have the presentation that it did when I purchased it? Also, you didn't say why it's called that. Is it really named after the ghost ship?
Man, just thinking about that 6x6 I had makes me happy. I seriously should have gone double flying dutchman and made an 8x8.
How about this - can we have a secret code word I can use at the restaurants and I get to order bigger than 4x4? We can put the burger in the Animal Fries box so no one sees and get jealous.
Cheesingly Yours,
Jon
P.S. Cheese wrapper from the 4x4 was amazing
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Apr 5, 2011 at 10:19 AM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.
Dear Mr. Jon Castillo:
Thank you for your e-mails.
In order to thoroughly investigate and most effectively address your comments and inquires regarding our Flying Dutchman, we hope to speak with you personally. Please call us at our toll-free, Customer Service line: (800) 786-1000. We are available 7 days a week, between 8:00am - 1:00am (PST). If this is not convenient, please e-mail us back with your phone number and the best time to reach you. We will arrange to contact you then.
Thank you again for your e-mail. We hope to speak with you soon.
Sincerely,
Heather I.
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Wed, Apr 6, 2011 at 4:13 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.
To Whom It May Concern:
Okay - No problem, I will call. I don't understand why you can't answer via email, though.
How long will the call be? I think I have enough minutes loaded on my cell phone to discuss this...
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Wed, Apr 6, 2011 at 6:53 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.
Dear Mr. Jon Castillo:
Thank you for your response. We understand that your time is valuable and apologize for any inconvenience. However, in order to better address your questions we would appreciate speaking with you directly. Thank you again and we hope to hear from you soon.
Sincerely,
Maggie
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Wed, Apr 6, 2011 at 10:20 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.
Sounds great, Maggie.
Will it be okay when I call? It seems like we have a lot of people on this case. I think I was just talking to a Heather... then a Liz before that.
Will whomever answers the phone know my questions/concerns?
Do I need to enter a code or anything? A not so secret reference?
Thanks,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Thu, Apr 7, 2011 at 12:52 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.
Hi Jon,
Thanks for your continued interest. When you call, any of our experienced representatives will be able to assist you. We look forward to hearing from you!
Thanks,
Brian
Customer Service
___________________________________________________
The call:
___________________________________________________
This was just a battle. I promise to win this war. I'll have pictures up in the future of me making a 6x6 on the ordering counter.
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