Grand Openings - 7-Eleven

The wonderful mini-market, 7-Eleven, puts together great grand openings for their new locations. Problem is they cater to non-working and/or people that work directly in the area. Well, the new 7-Eleven near the apartment was due to open, but while I was work.

No Lakers girls, no samples, no trying to find the 7-Eleven twitter account owners for prizes ... *sad face* I had to talk to Mr. Eleven himself.
____________________________________________________________

Sent to 7-11 "Contact Us"

To Whom It May Concern:

"Today is Make Up Your Own Holiday Day!", "We think so too! RT @krutchgirl: Its a slurpee kind-a day...☺ #ILoveFridays," "ELITE 8." Those are the kind of tweets going on for the Southern California 7-11 twitter feed.

Who or whomever runs that twitter has time to write such uninspired comments, however, cannot answer my real question.

I don't know how many times I have to ask, "when will the new 7-11 off of Chapman in Fullerton, CA open?"

Is it too much to ask for a response? Is my excitement for a store opening that annoying?

If I were running a franchise I'd like to let the public know about a store opening instead of keeping them in the dark.

Am I wrong for wanting to know the date of opening? Is it a secret?

I thought it would be easier to send a quick tweet asking about the store opening, but I've yet to receive a response.

Instead, I've been forced to using the "contact us" on this website.

So please, please tell me you can provide the date of the new 7-11 off of Chapman in Fullerton, CA. Please.

Snack Master,
Jon
____________________________________________________________

From: "Appia, Janey"
To: castillo_jon@yahoo.com
Cc: "7-11 Customer Relations" <7-11custrel@7-11.com>

Dear Mr. Castillo:

First, let me apologize for not responding to your email sooner, but I
was actually waiting for a response from our division office. I
received an email today that the store on Chapman was opened on April
4th.

Thank you again for your interest in 7-Eleven, Inc.

Janey Appia
Manager, Consumer Affairs

____________________________________________________________

Re: FW: Case #: 1103301233
Friday, April 15, 2011 3:14 PM
From: "Jon Castillo"
To: "JaneyAppia"
Cc: "7-11 Customer Relations" <7-11custrel@7-11.com>

Hi Janey,

That is okay - it at least saved me a few dollars in the mean time. I am a snack master and 7-11 is my proverbrial art store to my snacking artistry.

This is great news, though. So I can properly plan my spending, is there a list of items available at this location that I can review? I know what you're thinking, I can just go to the store and find out myself.

Problem is, I have OCEU disorder (obsessive compulsive excel user). Have you seen that show Extreme Couponing? I plan out my purchases much like they do, but I focus on smaller markets.

That's what is great about the 7-11 opening near my apartment! I no longer have to go to grocery stores.

I have a great relationship with Frito-Lay, as I helped them make the Tapatio Dorito chip available in bigger bag sizes.

Also, I am not sure if you can answer this, but do I get charged more if I make a concoction with the food items? For example, I thoroughly enjoy the nacho station, but sometimes I like to add hot dog to them (similar to a chili cheese dog).

Would I get charged extra to do something like that in the store?

Again, thank you for responding and look forward to your responses.
I am going to get started on my new template for the store, please let me know if you'd like me to send it to you, should someone would be able to populate the available item information on it.

Snackirely,
Jon
____________________________________________________________

7-Eleven Customer comments
Thursday, April 14, 2011 5:50 PM
From: "Kyte, Judith"
To: castillo_jon@yahoo.com

Thank you for letting us know of your pleasure with our new 7-Eleven in Fullerton on Chapman and Victoria.

Please stop by Friday, April 22nd and celebrate the official Grand Opening with us. Lots of samples and fun activities.

Judi Kyte
Field Consultant

714-869-6092
____________________________________________________________

Re: 7-Eleven Customer comments
Friday, April 15, 2011 3:27 PM
From: "Jon Castillo"
To: "JudithKyte"

Hi Judi!

A grand opening! How awesome! I heard it already has opened, but I will wait until the 22nd to go to the new store!

How long does the grand opening celebration go on for? Meaning when will the samples and fun activities take place?

I am so glad it is on the 22nd for two reasons:
1. I get paid on the 20th, so I'll have plenty of money to buy my favorite snacks!
2. It's Friday! Meaning I will have my boombox to provide extra entertainment for the other customers that go to the grand opening.

I have the latest hit single by Rebecca Black all set for that day now! Have you heard it, "It's Friday's?"

I also have some musically talented friends: rapper, guitar players, DJs, etc. Should I invite them as well?

Will the person that operates the Southern California - Orange County 7-11 Twitter be at the grand opening as well? I would like to discuss with them why they ignored me on Twitter when I asked them about the grand opening.

I think my Twitter content is pretty great so I got a little upset they didn't respond.

I received another email regarding the opening (since I sent my request a couple of times on the site), but maybe you can answer my question to them as well... are you able to provide the list of snacks available in the new store?

It is easier for me to maintain my spending by entering this information in a template (similar to how people do it on Extreme Couponing). It's rather hard for me to go to every aisle and do it manually (and I dont think the store wants me loitering for hours). Let me know if this is possible.

Oh I am so excited! Are there any coupons that I can take advantage of?

SnacKingly Yours,
Jon
____________________________________________________________

From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Friday, April 15, 2011, 3:34 PM

Everyone is welcome but DJ and radio remote is already scheduled. Festivities are from 11am to 3 pm. Lots of samples. See you there!
____________________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Friday, April 15, 2011 05:43 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments

Hi Judi,
:( :(

But what about the working force? I will be at work during that time... and work away from Fullerton.

I can't take advantage of samples, music and activities?

Can I get a raincheck on the samples?

- Jon
____________________________________________________________

From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Friday, April 15, 2011, 5:08 PM

I will let the Franchisee know. There are flyers with coupons. I will make sure you get some of the good stuff. E-mail me if you don't get flyers.

____________________________________________________________

Re: FW: Case #: 1103301233
Tuesday, April 19, 2011 8:30 AM
From: "Jon Castillo"
To: "JaneyAppia"

Hi Janey,

Just following up to see if you had some news on the email I sent you...

I am pasting it in the body of this email as a reminder. Let me know, thank you!
____________________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Tuesday, April 19, 2011 12:57 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments

Thanks Judi,

Thank you very much. Coupons are good - are flyers being sent to local Fullerton residents or is it acquired at the store?

Also, can they set a samples plate aside for me since I won't be making it during the celebration?

- Jon
____________________________________________________________

From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Tuesday, April 19, 2011, 11:06 AM

At the store. Tell staff my name. I'll let them know
____________________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Friday, April 22, 2011 10:23 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments

Dear Judi,

Well my fears were confirmed. I went to the store immediately after work, and got there around 6 PM. I purchased some beverages and let the cashier know about our discussion, he kindly smiled and said there was nothing there for me.

Another worker overheard our conversation and asked if I wanted to purchase pizza at a discount. I kindly declined, and asked if she knew about something being held for me per Judi Kyte's instructions.

Nothing. No coupons. No samples. No leftover scent of the Lakers girls. I left with beverages, less money in my pocket, and not even a receipt to show for it.

Would you kindly deliver on the "good stuff?" Let me know. I will even take a Fullerton Chapman/Victoria 7-11 shirt and wear it with pride, even after a letdown experience.

Thanks Judi, I hope my weening faith is just a temporary feeling.

Good Night,
Jon
____________________________________________________________

From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Saturday, April 23, 2011, 10:20 AM

I'm sorry. There were so many people at the event and everyone was crazy. Are you planning to go to store this weekend? I will be there Mon am
____________________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Sunday, April 24, 2011 11:21 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments

Hi Judi,

Unfortunately, I was not able to go to the store again this weekend.

Should I just give you my address then? I cannot go tomorrow morning because I work the normal monday through friday grind.

There has to be some stuff laying around the store, or promotional items that corporate always offers, right?

Let me know, I just want a little taste of happiness.

- Jon
____________________________________________________________

From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Monday, April 25, 2011, 6:57 AM

That's good and I'll mail coupons.

(Editor's note: this was my favorite response. "That's good," what the hell is that referring to and what does it mean?!?!?)
____________________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Monday, April 25, 2011 3:49 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments

Thanks Judi,

xxx E. Wilshire Ave., Apt x
Fullerton, CA 92832

Feel free to throw in any extra goodies.

- Jon
____________________________________________________________

From: Kyte, Judith
Subject: RE: 7-Eleven Customer comments
To: "Jon Castillo"
Date: Monday, April 25, 2011, 5:20 PM

Requested coupons be mailed to you.
____________________________________________________________

RE: 7-Eleven Customer comments
Monday, May 2, 2011 9:41 PM
From: "Jon Castillo"
To: "JudithKyte"

I got them today, Judi! (2 free big gulps and 2 free taquitos!)
Hey, do you know where I can get a slurpee 2gb usb drive?

____________________________________________________________

Re: 7-Eleven Customer comments
Tuesday, May 3, 2011 6:20 AM
From: "Kyte, Judith"
To: castillo_jon@yahoo.com

I don't know about a Slurpee drive. Enjoy
____________________________________________________________

Final thoughts:
I call this one a baby win - the amount of emails I sent to only receive 2 big gulps and 2 taquitos is not a very high percentage. Oh well, complainers can't be picky.

Birthday Coupon Turned Right

Buffalo Wild Wings. When I say that restaurant name, what do you immediately think of? Wings, right?

And what's the last thing you would think about? Fudge cake, right? Well I was a little upset when I received a "birthday" coupon for free dessert. Enjoy.

__________________________________________________________

4/18/11 9:03:00 PM via the Buffalo Wild Wings Contact Us

To Whom It May Concern:

Cake, cake, dessert, cake.
Why is cake thrown down our throats when it's our birthday? I am very appreciative of what I have in my life: my rally monkey, my Angels beer koozie, my wrestling mask and my Lakers blanket.

But why does everyone insist that we eat cake for our birthdays? I guarantee whomever is reading this is getting a little uneasy thinking about the time the office has collectively surrounded you, and a cake, to sing you happy birthday.

I go to Buffalo Wild Wings for the wings (and the beer helps), I do not go there for dessert. I am very appreciative the the Birthday coupon for a free dessert, however, I enjoy BWW for it's fried chicken delights.

That being said, do you think I can get something else free other than cake? I mean, I crave cake every now and again, but it's not something I think pairs particularly well with buffalo wings.

I was looking over your menu and I am willing to take on an item that is of equal or lesser value than the free dessert. The fudge cake is 4.99, so by that logic I can take home a dry rub or sauce (and I'll be saving you money because they are cheaper - yay for savings!).

Or I am more than happy to dine on some fries, chips & salsa, buffalo chips, whatever is 4.99 or less.

Please let me know if this is possible, it would be the greatest gift you guys can give me! I don't like cake because it reminds me of 50 Cent... he scares me *sad face*

And please open Brea! (I can help, I'm Mexican)
Love,
Jon
__________________________________________________________

Buffalo Wild Wings Birthday
from Buena Park
to castillo.jon@gmail.com
date Wed, Apr 20, 2011 at 7:40 AM
subject Buffalo Wild Wings Birthday

Hello Jon
I read your comment and if you want I can offer you 6 free wings
instead of the cake. Just bring this e-mail with the birthday cake
coupon and give it to a manager and we will take care of it for you.
Thank you
John Bishop
District Manager
__________________________________________________________

from Jon Castillo
to Buena Park
date Wed, Apr 20, 2011 at 8:17 AM
subject Re: Buffalo Wild Wings Birthday

Good Morning John,

Thank you very much! This is awesome news, I guess great Johns do think alike!
I look forward to my visit to BWW Buena Park to enjoy the wings!
I think I'll do the wing challenge in your honor (my cousin did it last successfully on Saturday, but he threw up when he got home. His reasoning was that there was "no way" he was going to let them digest. Guess he couldn't handle the "after burn").

Have a Great One,
The other Jon
__________________________________________________________

---------- Forwarded message ----------

From: "Markos Dragas"
Date: Apr 19, 2011 6:52 AM
Subject: Re: Sharing Guest Feedback
To: "Matt Dragas"
Cc: "louisdragas@socalwings.com" , "wdragas@socalwings.com" , "Heather Duncan"

This guy made me laugh. We should give him a shirt or something...

Thanks,

Markos Dragas
President, the Dragas Group
Partner, Fire & Vine
President/Partner, SoCal Wings
__________________________________________________________

from Matthew Dragas
to castillo.jon@gmail.com
date Wed, Apr 20, 2011 at 4:18 PM
subject Fwd: Re: Sharing Guest Feedback

Jon,

I would love to offer you a chance to come back to the restaurant for $25 of wings and a free T-shirt. Please print this out and give it to the manager.

PS. Thanks for making the whole office laugh. :^)-

Matt Dragas, MBA
COO SoCal Wings and Dragas Subsidiaries
297 N State College
Apt 2095
Orange, CA 92868
949.677.3426 Cell
__________________________________________________________

from Jon Castillo
to Matthew Dragas
date Wed, Apr 20, 2011 at 4:25 PM
subject Re: Re: Sharing Guest Feedback

Dear Matt,

I think I love you.
Thank you so much! I will kindly take you up on that offer!

And you're welcome, glad I can help with some stress relief through laughter.
Look forward to devouring the wings and wearing my shirt with pride.

If you're around the restaurant when I'm there I'll even buy you a beer.

Cheers,
Jon
__________________________________________________________

The victory pose.

And the victory evidence (receipt on top of free shirt).

"This Isn't Build-A-Burger"

Burgers are at the top of my list for an All-American meal. I've never taken my Southern California delight, In-N-Out, for granted.

That's why I believe I should be able to order a 6x6 at any time... I appreciate the beauty of 6 beefy, juicy beef patties in one burger.

Just let me order it without having to build it...

___________________________________________________
February 13, 2011 8:35 PM
Sent to In N Out via "contact us"

To Whom It May Concern:

Could you please provide a list of In N Out's in the Fullerton (Southern California) region other than the location off Harbor Blvd.?

What I am looking for is the locations that are willing to serve me bigger than a 4x4 size. I tried to order a 6x6 yesterday at the Harbor Blvd. location in Fullerton and they informed me that "we don't do that here."

Why not? I have seen pictures on the internet where they do three times that amount. The reason I want to be able to order a 6x6 is because two double doubles don't satisfy me.

I finish those two delicious hamburgers and want more, immediately. Instead of going through all that bread I thought to myself "what easier way than ordering a 6x6?"

Not only am I saving the time it takes to put together three separate hamburgers, I am also saving bread that can be used to feed the ducks.

Please kindly let me know what locations I can order a beautiful 6x6 and I will forever be grateful.

Love your burgers and look forward to handling 6 of the best hamburger patties in one burger.

Thank you,
Jon
___________________________________________________
From: Customer Service
Date: Mon, Feb 14, 2011 at 7:12 PM
Subject: Regarding your inquiry at the IN-N-OUT Burger® Web Site.
To: castillo.jon@gmail.com

Dear Mr. Jon Castillo:

Thank you for your e-mail. We recognize customers like you have made us the company we are today, and we sincerely value your comments and interest.

In response to your inquiry, In-N-Out Burger® is firmly committed to maintaining the quality and presentation of the food we serve. It is with this commitment in mind that we have set serving sizes for our burgers, and the largest burger we prepare is a 4x4. However, you are welcomed to order a 4x4 and two cheese patties on the side.

We are sorry for any disappointment and will share your comments with our management team.

Thanks again for taking the time to contact us, and for giving us an opportunity to respond. We hope you will consider giving us the continued privilege of serving you in the future.

Sincerely,

Andrea
Customer Service
___________________________________________________
From: Customer Service
Date: Mon, Feb 14, 2011 at 10:17 PM
Subject: In-N-Out Burger®
To: castillo.jon@gmail.com


Dear Mr. Jon Castillo:

As a follow up to my previous e-mail, I would like to encourage you to order from our "not-so-secret menu." An easier way to order may be to order your delicious 4x4 and a Flying Dutchman. The Flying Dutchman is similar to our Double-Double but does not have a bun or any condiments. It only has two meat patties with two slices of cheese. This is the same suggestion I made earlier, but I thought it may be easier to order by name.

If you are interested in seeing our "not-so-secret menu", please select our "MENU" option from our website and a hyperlink for our "NOT-SO-SECRET MENU" appears near the bottom of the page, on the right-hand side.

If you are unable to access this information, please call our toll free Customer Service line at (800) 786-1000. We would be happy to provide the information.


Thank you again for contacting us and for providing us an opportunity to respond.

Sincerely,

Andrea
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Tue, Feb 15, 2011 at 10:15 AM
subject Re: In-N-Out Burger(R)

Thanks Andrea,

I understand you have a secret menu and I knew of the flying dutchman.

Problem is I have this thing about being scared of the Dutch every since they destroyed my world cup team. Later, I had a Dutch friend key my car for no reason at all. Then when I confronted her about it, she sent her mini-doberman pincher on me.
Anyway, the reason In N Out exists is because people want a quick, delicious meal without having to cook on their own.

Your idea of building my own burger doesnt sound too enticing. Actually, it might work. I think it's called Fuddruckers, where you build your own burger. Funny that I came to that solution all on my own through this reply.

Guess ill tell all my friends about this... so in summary: 1. In N Out is not a build a burger place and wants you to do it on your own by giving you the tools to do so. 2. America is slowly dying.

Sadly yours,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Feb 15, 2011 at 4:00 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.

Dear Mr. Jon Castillo:

Thank you for your e-mail, and for giving us an opportunity to respond.

We respect your feelings and will share your comments with our Executive Management and Company Owners. We hope you will consider allowing us the privilege of serving you in the future.

Sincerely,

Marianne
Customer Service
___________________________________________________

from Jon Castillo
to Customer Service
date Tue, Feb 15, 2011 at 4:16 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.

Thanks, Marianne.

When you present my comments to them can you also include the following links that show how happy customers are when you make bigger than 4x4s?

http://www.badmouth.net/in-n-out-the-20x20/
or
http://la.foodblogging.com/2006/01/20/the-75x75/


I want that happiness.

Hungrily yours,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Feb 15, 2011 at 9:25 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.

Dear Mr. Jon Castillo:

Thank you for your response. We hope you won't hesitate to contact us if we can ever be of assistance in the future.

Sincerely,

Liz
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Mon, Apr 4, 2011 at 6:40 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.

Hi Liz,

I finally got a chance to build my own 6x6!

I've attached pictures of my adventure.

The presentation wasn't too nice when I received the "flying dutchman," but hey, what can we expect from a burger from a ghost ship. Wait, why is it called a flying dutchman? Is it after that Ghost Ship? Maybe that explains how the "flying dutchman" was thrown into the box. I guess the spreading out of the burgers and cheese all over the container is an interpretation of a ship spread across the sea.

Do the ghost pirates haunt In-N-Out locations that are near the ocean? I hope I didn't piss off some ghost pirates by eating a flying dutchman. I saw how they harassed Jack Sparrow, those dudes were scary.

You know, I don't like to disqualify myself from a potential job, but my burger building skills were not too good. I don't think I can do it for In-N-Out... look at the picture, horrid.

Do you think you can send me a new keyboard and camera? After I built the burger my hands were quite greasy... and that was after washing them and cleaning them with bug-off. I had to take pictures to show you and then use my computer to write this.

I have about 4 people in my posse that want the ability to order a 6x6 without having to build it on their own. How many people do you think I need to gather to get it available again?

I ate the 6x6 with relative ease... wish that ease could be associated with ordering on too...

Your Animal-Style Fanatic,
Jon

___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Apr 5, 2011 at 8:45 AM
subject In-N-Out Burger®

Dear Mr. Castillo:

Thank you for your e-mail and for sharing your pictures with us.

We realize that our loyal and dedicated customers, such as yourself, have helped to make us the Company we are today and we are very sorry for any disappointment. Because we are firmly committed to maintaining the quality and presentation of the food we serve to our customers, we now have set serving sizes for our burgers, and the largest burger we will prepare is a 4x4.

Although we have no plans to change our menu, we are happy to share your comments with our management team.

Thanks again for taking the time to contact us.

Sincerely,

Heather I.
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Tue, Apr 5, 2011 at 9:53 AM
subject Re: In-N-Out Burger(R)

Thanks Heather,

I understand the presentation part. Like I said, when I created my own it didn't look pretty.

But why did the Flying Dutchman have the presentation that it did when I purchased it? Also, you didn't say why it's called that. Is it really named after the ghost ship?

Man, just thinking about that 6x6 I had makes me happy. I seriously should have gone double flying dutchman and made an 8x8.

How about this - can we have a secret code word I can use at the restaurants and I get to order bigger than 4x4? We can put the burger in the Animal Fries box so no one sees and get jealous.

Cheesingly Yours,
Jon

P.S. Cheese wrapper from the 4x4 was amazing
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Tue, Apr 5, 2011 at 10:19 AM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.

Dear Mr. Jon Castillo:

Thank you for your e-mails.

In order to thoroughly investigate and most effectively address your comments and inquires regarding our Flying Dutchman, we hope to speak with you personally. Please call us at our toll-free, Customer Service line: (800) 786-1000. We are available 7 days a week, between 8:00am - 1:00am (PST). If this is not convenient, please e-mail us back with your phone number and the best time to reach you. We will arrange to contact you then.

Thank you again for your e-mail. We hope to speak with you soon.

Sincerely,

Heather I.
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Wed, Apr 6, 2011 at 4:13 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.

To Whom It May Concern:

Okay - No problem, I will call. I don't understand why you can't answer via email, though.
How long will the call be? I think I have enough minutes loaded on my cell phone to discuss this...

Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Wed, Apr 6, 2011 at 6:53 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.

Dear Mr. Jon Castillo:

Thank you for your response. We understand that your time is valuable and apologize for any inconvenience. However, in order to better address your questions we would appreciate speaking with you directly. Thank you again and we hope to hear from you soon.

Sincerely,

Maggie
Customer Service
___________________________________________________
from Jon Castillo
to Customer Service
date Wed, Apr 6, 2011 at 10:20 PM
subject Re: Regarding your inquiry at the IN-N-OUT Burger(R) Web Site.

Sounds great, Maggie.

Will it be okay when I call? It seems like we have a lot of people on this case. I think I was just talking to a Heather... then a Liz before that.

Will whomever answers the phone know my questions/concerns?

Do I need to enter a code or anything? A not so secret reference?

Thanks,
Jon
___________________________________________________
from Customer Service
to castillo.jon@gmail.com
date Thu, Apr 7, 2011 at 12:52 PM
subject Regarding your inquiry at the IN-N-OUT Burger® Web Site.

Hi Jon,

Thanks for your continued interest. When you call, any of our experienced representatives will be able to assist you. We look forward to hearing from you!

Thanks,

Brian
Customer Service
___________________________________________________
The call:

___________________________________________________
This was just a battle. I promise to win this war. I'll have pictures up in the future of me making a 6x6 on the ordering counter.

Don't Ever Leave Me, Tapatio Doritos

If you know me, you know I am THE snack master.

One top of that list, are nacho cheese Doritos with Tapatio all over them. And Frito-Lay has recently released both in a bag for me, no Tapatio bottle required now.

I was excited, to say the least.

______________________________________________________

Monday, March 22, 2011 9:46 PM

To Whom It May Concern:

Being taken back to an old place that contains fond memories is priceless, and when it does happen, you never forget it.

When I opened up my 99-cent bag of Tapatio-flavored Nacho Cheese Doritos I was a bit skeptical. I squirted lemon into the bag and shook it around. I waited a few seconds, then took a whiff of the result.

I was immediately taken to the park I grew up in... the palatero man selling popsicles... laughing with my cousins with chile and lemon all over our finger tips. The soccer grass stains on our clothes... the shadow boxing with our parents.

These chips took me there... whomever or whoever came up with the concept for these delights needs to get a raise. I commend you for taking this step.

I remember the flaming-hot doritos, those were amazing as well... not on the level of these new chips... but don't make the same mistake and make these disappear. Instead of dessert, I now eat these chips in bed.

You know what it's like to have crumbs in bed when you wake up? Yes, you guessed it, I get pissed that those little pieces of heaven didn't make it into my mouth.

Now, please, please! Make these chips available in a bigger bag size. The 99-cent bags do NOT do these chips justice. Keeping these chips locked up in their 99-cent state would be like keeping Jack Kerouac off the road.

Too much passion and love to be left out of people's possession.

Please make my fears disappear. As I fear these chips will disappear and that they won't be available in a bigger size.

Take me back to the park, over and over again. I want to be that kid again: with tapatio, nacho cheese doritos and lemon on my fingers. It will even force me to take my laundry back to my Mama... only she can get those chile/lemon stains off my clothes.

Sincerely,
Jon Castillo
______________________________________________________

A Message from Frito-Lay Consumer Relations - RE: Doritos, Reference #011405520A
Tuesday, March 22, 2011 12:15 PM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com

Hi Jon,

Thank you so much for sharing such nice comments about Doritos Tapatio . It's always a pleasure to hear from our consumers, especially when you tell us how much you enjoy our snacks. Fans like you keep us energized to provide you with the highest quality, best-tasting snacks on the market.

Again, we appreciate you writing to us and hope you continue to enjoy great-tasting snacks from Frito-Lay.

Best regards,

Janet
Frito-Lay Consumer Relations
011405520A
______________________________________________________

Tuesday, March 22, 2011 10:07 PM

To Whom It May Concern:
I can understand the use of your canned statements. My company uses them too... except I find them rather rude and misleading. For instance, the support lady that uses them here sent the canned statement to something totally unrelated to the comment. This would have been fine if it was cleared up, but the email our support lady sent it from was a "no reply" similar to what you sent me. Instead, I was called and had to explain the canned statement as well as go through the issue the customer had. This is double work.

While I appreciate you responding, I think the best way to do this would respond as well as include the answers to my questions. Or at least point me in the right direction.

Oh no, see, I've done double work now and will be causing a third level. 1. Me writing again to get my questions answered. 2. Your "customer relations" team reading another one of my emails. 3. Customer relations panicking and trying to find a canned statement to respond to this inquiry.
  
Please answer my question through email, as I had to ship my phone to Mexico for my cousin to use.

Thank you,
Jon
______________________________________________________

A Message from Frito-Lay Consumer Relations - RE: Doritos, Reference #011411279A
Friday, March 25, 2011 9:15 AM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com

Hi Jon,

Thank you for taking the time to write to us again and I truly apologize for unanswered questions in your previous e-mal. I'm sorry that Doritos Tapatio is only available in 7-5/8 oz package and we can not guarantee that the product will be sold in larger bags. The product is only available in the West and so far no plans to expand it other areas. We can not guarantee how long the product will be available. However, I'm advising our sales and marketing teams of your interest in this product.

When you take into account the tremendous variety of consumer preferences, not every product does equally well and may not be available everywhere.

Thanks again for sharing your comments with us. I hope that one of our other snacks will satisfy your taste buds and be sure to watch for our exciting new future flavor introductions.

Best regards,

Janet
Frito-Lay Consumer Relations
011411279A
______________________________________________________

Friday, March 25, 2011 8:58 PM

*Please forward to Janet 011411279A*
Thanks for getting back to me regarding the availability of these chips, including the bag size and how long they will be for sale.

It's okay that you didn't answer my question the first time. I ask my colleagues questions at least four times before I get a response.

Any way, can you define what "West" is? I went to the 7-11 near my work in Newport Beach, CA but couldn't locate them. Maybe you can send me the latest sales for all the "West" stores? That way I know what stores carry them, and how far East I can go in the West before I get scared of not having my chips.

And thank you so much for passing this information onto sales and marketing. I think you should also bring up that if pushed east it could replace the taco. I know a lot of people out east that complain about the lack of a good taco. This will easily appease that audience.

I can't emphasize this enough: please let me know how I can help push sales and marketing to keep this chip alive, and make it available in a bigger size. Please provide contact information for both and I will work with them to push this chip nationwide (and at no charge, well, maybe some tapatio doritos *smiley-face wink*).

I have a team ready to push this forward in the east as fast as possible. My father-in-law owns a screen printing business and I am ready to start pressing shirts to start the "keep the tapatio doritos alive campaign."

Along with my team, I have a recipe book we can push as well. Starting with my favorite delight: tapatio dorito breaded chicken.

Thanks again Janet, and please let me know about all this.

Stay Crunchy,
Jon

P.S. Maybe you can give me your @fritolay.com email address so I don't have to keep going to the contact section of FritoLay.com *smiley face wink with a halo above it*
______________________________________________________

Wednesday, March 30, 2011 6:38 PM

(Editor's note: at this point I hadn't received a response back, so I resent the previous message)

I am not sure if you got my last email, so I am sending this again...
[Insert contact from Friday]
______________________________________________________

A Message from Frito-Lay Consumer Relations - RE: Doritos, Reference #011419158A
Thursday, March 31, 2011 11:15 AM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com

Hi Jon,

Thank you for writing to us. We are sorry you cannot locate the Doritos Tapatio chips in your area. This is a new item and distribution is forthcoming in some areas. Our sales numbers for all areas are confidential and only available to PepsiCo associates.

While we appreciate your interest in promoting this product, however, we're unable to accept unsolicited company assistance. We are already working with agencies that provide these types of services, and additional services are not needed at this time.

Thank you again for contacting Frito-Lay.

Best regards,

Kim
Frito-Lay Consumer Relations
011419158A
______________________________________________________

Thursday, March 31, 2011 12:35 PM

Thank you for getting back to me regarding the location of the chips and promotion of them.

Regarding the sales figures, sorry, I didn't actually mean the numbers. But rather where they were sold. Can you just give me the stores they are available at? I normally don't go out on my lunch breaks, but this will give me motivation to take my allotted lunch time to retrieve these goods.

I tried to get my promotion team to do this but it's taking a rather long time. Just think about it like this, giving me the stores that have them will promote sales! Double win!

And no problem on the promotion acceptance. *wink* I wasn't actually looking for compensation. I can be the Banksy of Tapatio Doritos promotion. We will be an underground team called the "acceptance" (in a French accent) that will be pushing the product.

We will make the McDonald's McRib enthusiasts look like amateurs.

I actually will probably film this and make a documentary on it too... probably call it "Enter into the Liquor Store" and it will probably win an Oscar unlike the Banksy documentary.

Alright, I have to go... I have a meeting with the screen printer regarding shirts for this.

But let me know about those stores when you have a chance.

Crunchly Yours,
Jon
______________________________________________________

A Message from Frito-Lay Consumer Relations - RE: Doritos, Reference #011419976A
Thursday, March 31, 2011 1:15 PM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com

Hi Jon,

Thank you so much for sharing such nice comments about Doritos Tapatio.

Please visit our website at www.fritolay.com and click on 'Where to Buy' (at the top of the page) to find out if a store near you carries this product.

Again, we appreciate you writing to us and hope you continue to enjoy great-tasting snacks from Frito-Lay.

Best regards,

Linda
Frito-Lay Consumer Relations
011419976A
______________________________________________________

Thursday, March 31, 2011 1:36 PM

Doritos, Reference #011419976A

Thanks again - I will try the where to buy on the site. Can I export to an excel template from there?

And one more thing after that, what size of shirt does everyone wear in the offifce there? I plan to send you some shirts for the Tapatio Doritos promotion.

Keep the chip alive.

Thanks,
Jon
______________________________________________________

A Message from Frito-Lay Consumer Relations - RE: one of our products, Reference #011420420A
Thursday, March 31, 2011 3:15 PM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com

Hi Jon,

The Frito-Lay website is the property of the marketing department, and cannot be copied. Regarding the shirts, we appreciate the thought, however, we are not allowed to accept gifts from outside sources.

We consider you a valued consumer and hope you will continue to enjoy snacks from Frito-Lay.

Best regards,

Kim
Frito-Lay Consumer Relations
011420420A
______________________________________________________

Thursday, March 31, 2011 3:54 PM

Reference #011420420A

I understand.
Don't worry, I'll send them anonymously *wink* If you can't keep them at least give them to people down with the cause *wink*

Thanks,
Jon
_____________________________________________________

A Message from Frito-Lay Consumer Relations - RE: one of our products, Reference #011420595A
Friday, April 1, 2011 7:15 AM
From: "noreply@fritolay.com"
To: castillo_jon@yahoo.com


Hi Jon,

I appreciate you wanting to send us the shirts, but please don't. It would get me in trouble as our emails are monitored.

Have a great weekend,

Kim
Frito-Lay Consumer Relations
011420595A
_____________________________________________________

This is the shirt I'm sending out on Monday to Frito-Lay, PO Box 660634, Dallas, TX 75266-0634 (I'll get one printed for you for 5.99, let me know):

Tomatillo Raisins - Henry's

I normally purchase my tomatillos at the local Mexican market, however, I was in a pinch and decided to buy them from Henry's.

It was a pretty bad choice, considering half of them were shriveled mess once I saw what was under the husks.

I had to let Henry know...

_____________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Thursday, March 24, 2011 9:26 PM
To: HenrysInfo
Subject: Tomatillos

To Whom It Make Concern:

Let me start by saying that I love your market. You always have the best produce and at a great price.

Now, I have to be honest, I normally don't buy my "tools" for chile (salsa) at Henry's because habaneros are not available for purchase. However, in a recent visit I decided I would do without my habaneros and make a green chile using the jalapenos and tomatillos available at Henry's.

Both were at a decent price so I had no problem adding both to my basket. I got 10 jalapenos and 12 tomatillos.

If you've ever dealt with tomatillos you know you have to remove the husks and clean them throughly before using. They have this sticky film on them that would make a late-night Cinemax actress blush.

Much to my dismay, I discovered that you were hiding green raisins in the husks. The little shriveled replacement for the tomatillos cried in embarrassment as I laid my eyes on them. Thinking about your other produce selection I thought that you had to be unaware of what a real tomatillo should look like.

I've attached a photo of how it should look with the husk removed for your reference and so this does not happen again.

I still used the tomatillos because I had a hankering for chile con carne. Problem was, when I pureed the green grapes disguised in the tomatillo husk, they just started singing NSYNC songs.

I think this is because they are the opposite of the red grape raisins AKA the California Raisins, who sing Mo-Town or Blues.

Needless to say, I am not a fan of NSYNC and my chile con carne came out worse than Chris Kirkpatrick's career after the band broke up.

Happy hunting for the correct tomatillos.

My Stomach is Yours,
Jon

_____________________________________________________
From: HenrysInfo
Subject: RE: Tomatillos
To: "Jon Castillo"
Date: Friday, March 25, 2011, 9:39 AM


Please allow me to convey to you my sincere apologies for any inconvenience you may have experienced recently with respect to the tomatillo selection at one of our stores. Thank you for taking the time to bring your concerns to our attention. We do appreciate hearing from our customers, as your feedback is vital for us to continue improving our business.

We attempt to maintain an appropriate quality and variety of produce to meet the varying demands of our diverse customer base.

Clearly we fell short this time. I'd like to offer you some form of recompense. If you could provide me with the store location, where you made your purchase, I can have the store director follow up with you as well as the produce department.

Thank you for offering your perspective and please know that our produce buyers will keep it under advisement when evaluating future produce purchases.

Again, I am sorry for any inconvenience or annoyance this may have caused you.

We continue to be committed to providing you and all of our customers with the highest standards of service and product selection in the industry.

Thank you again for contacting us. We appreciate your loyal patronage and hope that you will continue to allow us to serve you. If you have any questions please don't hesitate to contact me.
Yours in service,

Erika Maring
Customer Service ~ Henry's/Sun Harvest
HenrysInfo@henrysmarket.com
15420 Laguna Canyon Rd. Ste;150
Irvine, Ca. 92618

_____________________________________________________

From: Jon Castillo
Subject: RE: Tomatillos
To: "HenrysInfo"
Date: Friday, March 25, 2011, 11:10 PM

Dear Erika,

Thank you so much for getting back to me.

The purchase was made at the Fullerton, CA location off of Harbor Blvd. I hope I don't get any one in trouble. I merely want to make sure the tomatillo world is all smooth.

I wonder how the tomatillo sales are at that store, would you be able to get that information?I'm just curious to know how many more people are in love with them like me.

I have a "mean green" chicken tortilla soup I make with the tomatillos being the main catalyst. Would you like the recipe? Or do you want me to send you my green chile?

I was thinking about starting my own chile/salsa line since I am not satisfied with what's sold on store shelves. Do you know how I would get into that? I know Henry's has the "Sun Harvest" line. Maybe we can collaborate on a Sun Harvest green chile? Actually, talking about it right now made me realize that no one at the OC Marketplace sells a green chile, only red salsa/chile.

This is great! How about cheap jars and label makers? Do you have a hookup for that?

I also make a red chile but I don't use tomatillos in that.

Well, all this talk about chile has made me crave it so I have to go now. Talk later.

Chile Later,
Jon
_____________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Wednesday, March 30, 2011 10:45 AM
To: HenrysInfo
Subject: RE: Tomatillos

Hi Erika,

Just making sure you got my email...

Didn't mean to scare you away with my prospect of working with Sun Harvest.

Thank you,
Jon
_____________________________________________________

Dear Jon,
I did receive your e mail.

We appreciate your interest in offering your products through Henry's/Sun Harvest and we are sure your product is a high-quality, healthy solution for what consumers may be looking for today.

As you may have heard, we are in the process of merging with Sprouts Farmers Markets and expect the transaction to be closed in the next 30 to 60 days. As such, we are not setting new vendors or items for a period of time as our time and resources are focused on developing and executing plans to ensure a smooth transition and integration of both companies.

Once approval has been granted and the transaction has closed, we will be communicating to our vendors plans on our integration and how we will be moving forward. At such time, we will, once again, begin meeting with and setting up new vendors/items to ensure that we have the best products at a great value for our consumers.

Subsequently, we not only require that suppliers have 2 million in product liability coverage but also have generally enough quantity to cover at least 1/2 of our locations. Local farmer's markets or flee markets would probably make better sense for production capabilities.
Regards...

Erika Maring
Customer Service ~ Henry's/Sun Harvest
HenrysInfo@henrysmarket.com
15420 Laguna Canyon Rd. Ste;150
Irvine, Ca. 92618
_____________________________________________________

From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Wednesday, March 30, 2011 2:42 PM
To: HenrysInfo
Subject: RE: Tomatillos

Sounds good, thanks Erika.

So will that Henry's-Fullerton location now become Sprouts? Or will it remain Henry's?

And will the tomatillos be looked at so I know if it's a good idea to purchase from there?

Thanks again,
Jon
_____________________________________________________

Your e-mail has been forwarded to our Fullerton store director and you should be hearing from them shortly.

For answers to questions regarding the merger, please visit www.1farmersmarket.com .

Thank you again,

Erika Maring
Customer Service ~ Henry's/Sun Harvest
HenrysInfo@henrysmarket.com
15420 Laguna Canyon Rd. Ste;150
Irvine, Ca. 92618
_____________________________________________________

To be continued... assuming I hear from the store director...