No Lakers girls, no samples, no trying to find the 7-Eleven twitter account owners for prizes ... *sad face* I had to talk to Mr. Eleven himself.
____________________________________________________________
Sent to 7-11 "Contact Us"
To Whom It May Concern:
"Today is Make Up Your Own Holiday Day!", "We think so too! RT @krutchgirl: Its a slurpee kind-a day...☺ #ILoveFridays," "ELITE 8." Those are the kind of tweets going on for the Southern California 7-11 twitter feed.
Who or whomever runs that twitter has time to write such uninspired comments, however, cannot answer my real question.
I don't know how many times I have to ask, "when will the new 7-11 off of Chapman in Fullerton, CA open?"
Is it too much to ask for a response? Is my excitement for a store opening that annoying?
If I were running a franchise I'd like to let the public know about a store opening instead of keeping them in the dark.
Am I wrong for wanting to know the date of opening? Is it a secret?
I thought it would be easier to send a quick tweet asking about the store opening, but I've yet to receive a response.
Instead, I've been forced to using the "contact us" on this website.
So please, please tell me you can provide the date of the new 7-11 off of Chapman in Fullerton, CA. Please.
Snack Master,
Jon
____________________________________________________________
From: "Appia, Janey"
To: castillo_jon@yahoo.com
Cc: "7-11 Customer Relations" <7-11custrel@7-11.com>
Dear Mr. Castillo:
First, let me apologize for not responding to your email sooner, but I
was actually waiting for a response from our division office. I
received an email today that the store on Chapman was opened on April
4th.
Thank you again for your interest in 7-Eleven, Inc.
Janey Appia
Manager, Consumer Affairs
____________________________________________________________
Re: FW: Case #: 1103301233
Friday, April 15, 2011 3:14 PM
From: "Jon Castillo"
To: "JaneyAppia"
Cc: "7-11 Customer Relations" <7-11custrel@7-11.com>
Hi Janey,
That is okay - it at least saved me a few dollars in the mean time. I am a snack master and 7-11 is my proverbrial art store to my snacking artistry.
This is great news, though. So I can properly plan my spending, is there a list of items available at this location that I can review? I know what you're thinking, I can just go to the store and find out myself.
Problem is, I have OCEU disorder (obsessive compulsive excel user). Have you seen that show Extreme Couponing? I plan out my purchases much like they do, but I focus on smaller markets.
That's what is great about the 7-11 opening near my apartment! I no longer have to go to grocery stores.
I have a great relationship with Frito-Lay, as I helped them make the Tapatio Dorito chip available in bigger bag sizes.
Also, I am not sure if you can answer this, but do I get charged more if I make a concoction with the food items? For example, I thoroughly enjoy the nacho station, but sometimes I like to add hot dog to them (similar to a chili cheese dog).
Would I get charged extra to do something like that in the store?
Again, thank you for responding and look forward to your responses.
I am going to get started on my new template for the store, please let me know if you'd like me to send it to you, should someone would be able to populate the available item information on it.
Snackirely,
Jon
____________________________________________________________
7-Eleven Customer comments
Thursday, April 14, 2011 5:50 PM
From: "Kyte, Judith"
To: castillo_jon@yahoo.com
Thank you for letting us know of your pleasure with our new 7-Eleven in Fullerton on Chapman and Victoria.
Please stop by Friday, April 22nd and celebrate the official Grand Opening with us. Lots of samples and fun activities.
Judi Kyte
Field Consultant
714-869-6092
____________________________________________________________
Re: 7-Eleven Customer comments
Friday, April 15, 2011 3:27 PM
From: "Jon Castillo"
To: "JudithKyte"
Hi Judi!
A grand opening! How awesome! I heard it already has opened, but I will wait until the 22nd to go to the new store!
How long does the grand opening celebration go on for? Meaning when will the samples and fun activities take place?
I am so glad it is on the 22nd for two reasons:
1. I get paid on the 20th, so I'll have plenty of money to buy my favorite snacks!
2. It's Friday! Meaning I will have my boombox to provide extra entertainment for the other customers that go to the grand opening.
I have the latest hit single by Rebecca Black all set for that day now! Have you heard it, "It's Friday's?"
I also have some musically talented friends: rapper, guitar players, DJs, etc. Should I invite them as well?
Will the person that operates the Southern California - Orange County 7-11 Twitter be at the grand opening as well? I would like to discuss with them why they ignored me on Twitter when I asked them about the grand opening.
I think my Twitter content is pretty great so I got a little upset they didn't respond.
I received another email regarding the opening (since I sent my request a couple of times on the site), but maybe you can answer my question to them as well... are you able to provide the list of snacks available in the new store?
It is easier for me to maintain my spending by entering this information in a template (similar to how people do it on Extreme Couponing). It's rather hard for me to go to every aisle and do it manually (and I dont think the store wants me loitering for hours). Let me know if this is possible.
Oh I am so excited! Are there any coupons that I can take advantage of?
SnacKingly Yours,
Jon
____________________________________________________________
From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Friday, April 15, 2011, 3:34 PM
Everyone is welcome but DJ and radio remote is already scheduled. Festivities are from 11am to 3 pm. Lots of samples. See you there!
____________________________________________________________
From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Friday, April 15, 2011 05:43 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
Hi Judi,
:( :(
But what about the working force? I will be at work during that time... and work away from Fullerton.
I can't take advantage of samples, music and activities?
Can I get a raincheck on the samples?
- Jon
____________________________________________________________
From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Friday, April 15, 2011, 5:08 PM
I will let the Franchisee know. There are flyers with coupons. I will make sure you get some of the good stuff. E-mail me if you don't get flyers.
____________________________________________________________
Re: FW: Case #: 1103301233
Tuesday, April 19, 2011 8:30 AM
From: "Jon Castillo"
To: "JaneyAppia"
Hi Janey,
Just following up to see if you had some news on the email I sent you...
I am pasting it in the body of this email as a reminder. Let me know, thank you!
____________________________________________________________
From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Tuesday, April 19, 2011 12:57 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
Thanks Judi,
Thank you very much. Coupons are good - are flyers being sent to local Fullerton residents or is it acquired at the store?
Also, can they set a samples plate aside for me since I won't be making it during the celebration?
- Jon
____________________________________________________________
From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Tuesday, April 19, 2011, 11:06 AM
At the store. Tell staff my name. I'll let them know
____________________________________________________________
From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Friday, April 22, 2011 10:23 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
Dear Judi,
Well my fears were confirmed. I went to the store immediately after work, and got there around 6 PM. I purchased some beverages and let the cashier know about our discussion, he kindly smiled and said there was nothing there for me.
Another worker overheard our conversation and asked if I wanted to purchase pizza at a discount. I kindly declined, and asked if she knew about something being held for me per Judi Kyte's instructions.
Nothing. No coupons. No samples. No leftover scent of the Lakers girls. I left with beverages, less money in my pocket, and not even a receipt to show for it.
Would you kindly deliver on the "good stuff?" Let me know. I will even take a Fullerton Chapman/Victoria 7-11 shirt and wear it with pride, even after a letdown experience.
Thanks Judi, I hope my weening faith is just a temporary feeling.
Good Night,
Jon
____________________________________________________________
From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Saturday, April 23, 2011, 10:20 AM
I'm sorry. There were so many people at the event and everyone was crazy. Are you planning to go to store this weekend? I will be there Mon am
____________________________________________________________
From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Sunday, April 24, 2011 11:21 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
Hi Judi,
Unfortunately, I was not able to go to the store again this weekend.
Should I just give you my address then? I cannot go tomorrow morning because I work the normal monday through friday grind.
There has to be some stuff laying around the store, or promotional items that corporate always offers, right?
Let me know, I just want a little taste of happiness.
- Jon
____________________________________________________________
From: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
To: castillo_jon@yahoo.com
Date: Monday, April 25, 2011, 6:57 AM
That's good and I'll mail coupons.
(Editor's note: this was my favorite response. "That's good," what the hell is that referring to and what does it mean?!?!?)
____________________________________________________________
From: Jon Castillo [mailto:castillo_jon@yahoo.com]
Sent: Monday, April 25, 2011 3:49 PM
To: Kyte, Judith
Subject: Re: 7-Eleven Customer comments
Thanks Judi,
xxx E. Wilshire Ave., Apt x
Fullerton, CA 92832
Feel free to throw in any extra goodies.
- Jon
____________________________________________________________
From: Kyte, Judith
Subject: RE: 7-Eleven Customer comments
To: "Jon Castillo"
Date: Monday, April 25, 2011, 5:20 PM
Requested coupons be mailed to you.
____________________________________________________________
RE: 7-Eleven Customer comments
Monday, May 2, 2011 9:41 PM
From: "Jon Castillo"
To: "JudithKyte"
I got them today, Judi! (2 free big gulps and 2 free taquitos!)
Hey, do you know where I can get a slurpee 2gb usb drive?
Re: 7-Eleven Customer comments
Tuesday, May 3, 2011 6:20 AM
From: "Kyte, Judith"
To: castillo_jon@yahoo.com
I don't know about a Slurpee drive. Enjoy
____________________________________________________________
Final thoughts:
I call this one a baby win - the amount of emails I sent to only receive 2 big gulps and 2 taquitos is not a very high percentage. Oh well, complainers can't be picky.
