This Is America, Hot Dogs Should Be Readily Available

Beer, peanuts & hot dogs (and making babies in trucks). That's what MLB baseball games are for.

The Angels switched their concession company from Aramark to Legends this season, and their performance to begin this year would have made Joe Blanton blush.


I had no issue eating hot dogs that were sitting in warm water for hours at a bikini bar, so I don't care how it's prepared, just give me my damn hot dog. On time.
I had the pleasure of waiting 15 minutes for a hot dog after I paid for it at the second game of the season. I thought I'd share my feelings with them shortly after.
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April 2
You have probably already received 100s of messages about your new concessions company, Legends, but I needed to contribute.

I attended the first two games of this season and both times I have been disappointed. Very long lines, slow service and food wasn't even ready.

Where in an American ballpark is a hot dog not ready?

Last night I ordered 4 hot dogs for my family around 7pm at the Grand Stand in the club level. It's not like I ordered 20 hot dogs, I ordered 4; and that amount should be readily available for any individual.

I got 3 right away, but had to wait for the 4th. I waited 10 minutes in front of the workers... I finally had to leave because I had someone waiting for me at gate 4 for a ticket.

I had to go back to the concessions stand to pick up the hot dog, so I don't know the exact timing, but 15 minutes for a single hot dog is unacceptable.

I had the same long line experience on opening night.

I won't be buying any food at the stadium until I hear that there has been significant improvement by the Legends group.

Oh how I miss Aramark already.
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Ashley ****** a*****@legends.net	Apr 14
Hello Jon,   I just received your feedback about your experience with our concessions stands here at Angel Stadium, and I am so very sorry that your experience was so terrible. Thank you for taking the time to let us know about the unacceptable issues you encountered. I apologize that our stands were not properly equipped with food and condiments, and that our staff did not resolve the situation in a satisfactory manner. Please know that we take complaints of this nature very seriously. I immediately shared your feedback with the managers of Concessions, who will look into the issues you discussed. We will also address your comments with the appropriate parties, including our warehouse and concessions employees. We do our best to provide exceptional food, beverage and service to every guest and I feel awful that your experience did not reflect that.   I would like to offer you complimentary meals to further express our apologies for this situation. Please let me know when you will be attending your next game and where your tickets will be located, and I will come visit you during the first inning to make the necessary arrangements.   While feedback like this isn’t always a pleasure to receive, it does help us to become aware of and solve potential problems in our operations. Thank you again, and I look forward to your response.

 

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Jon Castillo	Apr 15
to Ashley

 

Thank you, Ashley.

It truly means a lot and let's me know you care about the service being provided.

The next game I will be attending is May 23rd. I will be in a different section that game, though: 430. Our seats are 430, Row F, Seats 5-7.

My family and I appreciate the kind gesture and believe Legends can prove to be the best service the stadium has seen.

Thanks again and look forward to speaking with you soon.

Regards,

Jon

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The rest of the conversation was boring and she was too nice to mess with her so I left the jackassery out of this installment.

Ashley was kind enough to meet us at the game and give us two vouchers, each good for any item at a Legends concession stand.

They're WAY better than Aramark. #GoAngels